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Help center

Short, numbered answers. Logged in and still stuck? Ask on your help page — you'll usually get an answer instantly, and a person steps in if needed.

Get a scan of a letter
  1. Log in and open your mail list.
  2. Find the item by its number (it's written on the envelope too).
  3. Tap Scan. Pages arrive in your account the same business day and you get an email and a notification.
  4. Tap the scan to read it; download it if you want to keep it past the online retention period.
Forward one or several items
  1. Tap Forward on an item, or tap 'Forward several together' and check the items you want in one envelope.
  2. Enter the address and choose standard or overnight USPS.
  3. Postage plus handling is charged to your card; you'll receive the tracking number by email.
Shred or recycle
  1. Tap Shred (secure destruction) or Recycle on the item.
  2. It's done the same business day and disappears from 'on file'.
Pick up in person
  1. Tap Hold for pickup, then choose a time under Appointments if your location takes visits by appointment.
  2. Bring a photo ID. Someone else can collect only if they're on your authorized list.
Complete the USPS form (required before any mail)
  1. Open the notary link from your welcome email.
  2. Have a government photo ID and a second ID (bill, lease, or bank statement) ready.
  3. The online notary takes about ten minutes. We're notified automatically when it's done.
Add someone who can pick up for you
  1. Account → Who else can pick up your mail → Add a person.
  2. The first person is included; the 2nd and 3rd add 50% of your base plan each.
  3. They must complete their own USPS form before collecting anything.
Update your card or switch to bank transfer
  1. Account → Manage billing opens a secure Stripe page.
  2. Add a bank account there to avoid the card processing fee on monthly renewals.
Turn on two-factor sign-in
  1. Account → Sign-in security → Set up two-factor.
  2. Scan the code with Google Authenticator or your phone's Passwords app, type the 6 digits, save your backup codes.
Install the app
  1. Open samedayvirtual.com/app on your phone.
  2. Android: tap Install. iPhone: Share → Add to Home Screen.
  3. Turn on notifications from your dashboard so your phone buzzes when mail lands.
Storage fees and how long scans stay online
  1. Every item is stored free for 30 days at most locations, then a small daily fee applies until you scan, forward, shred, or pick it up.
  2. Scans stay online for 6 months; download what you want to keep, or add the unlimited storage plan.

Prefer a person? Call (213) 232-3820 or use the contact page.